Privacy Policy

1. Introduction

Delima ("we", "us", "our") is committed to handling your personal information with care and respect. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it.

This policy applies to all personal data collected through our website at delimamy.sbs, through enquiry forms, and in connection with any consulting engagement with Delima.

Delima operates in Kuala Lumpur, Malaysia, and processes personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. Questions about this policy may be directed to [email protected].

2. Personal Data We Collect

We collect the following categories of personal data:

• Contact information: Name, email address, and telephone number, provided when you submit an enquiry form or contact us directly.
• Business information: Details about your business shared during consulting engagements, including financial records you provide to us.
• Technical data: IP address, browser type, and pages visited, collected automatically when you use our website.
• Cookie data: Preferences stored via cookies as described in our Cookie Policy.

Legal basis for processing: We process your personal data on the basis of your consent (for website enquiries and cookies), contractual necessity (for delivering consulting services you have engaged us for), and legitimate interest (for website security and improvement).

Retention: Contact enquiry data is retained for 12 months. Client engagement data is retained for 7 years in accordance with Malaysian statutory requirements for business records. Website technical data is retained for 90 days.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• Responding to enquiries and arranging initial consultations
• Delivering contracted consulting services and communicating with you during engagements
• Sending follow-up communications related to your engagement
• Improving our website and understanding how it is used
• Complying with legal and regulatory obligations

Marketing communications: We do not send marketing emails without your explicit consent. If you have opted in and later wish to unsubscribe, you may do so by emailing [email protected].

Third-party sharing: We do not sell or rent your personal data. We may share data with trusted service providers (such as cloud storage providers and email platforms) under strict data processing agreements. We may also disclose data where required by Malaysian law or court order.

4. Data Protection Measures

We take the security of your personal data seriously and apply the following measures:

• Data transmitted via our website is protected by TLS encryption (HTTPS)
• Access to client records is restricted to authorised Delima personnel only
• Physical documents containing sensitive information are stored securely and disposed of appropriately
• We review our data security practices periodically

In the event of a data breach that is likely to affect your rights, we will notify you promptly and take all reasonable steps to contain the breach and limit any harm.

5. Cookies

Our website uses cookies to function properly and to help us understand how visitors use it. We use essential cookies (required for the site to work), analytics cookies (to understand traffic patterns), and preference cookies (to remember your choices).

For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

6. Your Rights

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right of correction: You may ask us to correct inaccurate or incomplete data.
• Right to withdraw consent: Where we process data on the basis of your consent, you may withdraw that consent at any time.
• Right to limit processing: You may request that we limit how we use your data in certain circumstances.
• Right to lodge a complaint: You may lodge a complaint with the Department of Personal Data Protection Malaysia (PDPD) if you believe your rights have not been respected.

To exercise any of these rights, please write to us at [email protected]. We aim to respond within 21 days.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend that you read their privacy policies before providing any personal data.

8. Children's Privacy

Our services are intended for business owners and are not directed at individuals under the age of 18. We do not knowingly collect personal data from anyone under 18 years of age. If you believe we have received data from a minor, please contact us and we will take steps to remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of our website after changes are published constitutes acceptance of the revised policy.

10. Contact

For any questions or concerns about this Privacy Policy or about how Delima handles your personal data, please contact: